AI/ML Is Going To Play A Big Role In The Operations: Rajendra Velagapudi, MD Cyient DLM

How will artificial Intelligence (AI) and Machine Learning (MI) transform Cyient DLM's business operations in the next decade?

AI/ML is going to play a big role in the operations. Today, everybody is talking about digital factory and that is where a lot of artificial intelligence comes into picture. We have already made investments in this field and foresee further opportunities for growth. We are looking to do some more investments in the supply chain area aiming to improve overall efficiencies and reduce inventory levels. Artificial intelligence will be a key focus area as we continue to explore its potential in advancing our operations.

How does your company envision using IoT technology to drive innovation and enhance customer experiences in your industry?

IoT technology is playing a significant role in the development of smart products, including those being pursued by our company. We recognise the impact IoT can have in various industrial applications. Also, the integration of IoT in medical equipment is generating vast amounts of diagnostic data, which presents opportunities for data analytics. As a result, we are actively focusing on using IoT capabilities and advancing our expertise in these areas.

In our Built to Spec (BTS) approach, we integrate IoT capabilities into the products we design and manufacture, enabling data collection. Our focus extends beyond manufacturing as we also provide support to our customers in optimising and analysing the collected data. We aim to inform them about emerging trends, help interpret the results, and identify opportunities for improvement. This additional service offering presents significant opportunities for us beyond traditional manufacturing.

How do you envision maintaining a balance between human labour and technological advancements, particularly automation and robotics, within your company's workforce in the future?

Automation plays a significant role in the manufacturing industry, particularly in electronics manufacturing. One area where we have implemented automation is in our surface mount technology (SMT) line. They are already fully automated in many aspects, but there are still some areas where automation is possible and where we have implemented certain measures. We are actively exploring ways to further leverage automation in those areas, although elimination of human involvement is not possible. However, the aspect of quality is of particular concern for us. We are currently focusing on this area and actively working on various proof of concepts. Our aim is to explore ways to minimise manual quality checks by automating the process. We are looking into implementing scans and systems that can identify any defects or issues, ensuring a more efficient and streamlined quality assurance process.

How do you address concerns about potential job loss and alleviate uncertainties associated with the introduction of new technologies within your company?

In the manufacturing sector, it is not possible to eliminate human involvement. However, we do anticipate efficiency gains through automation. This will allow us to utilise our existing workforce more effectively, especially in areas where we do not foresee significant growth. So by optimising manpower and implementing automation, we aim to increase revenue and expand our market presence.

How do you plan to enhance training and implement structured programs to adapt to the changing technological landscape and achieve its goals?

Training is a continuous process within our organisation. We allocate approximately 40 hours per year to train our associates and keep them updated on the latest technologies and processes. As our business heavily depends on processes, we understand that maintaining consistent quality depends on effective and well-executed processes. Therefore, we consider training mandatory.