customer experience - Latest News, Analysis, Opinion

Latest Articles in customer experience

Investment In EX, Cloud And AI Enhances Customer Experience: Report

CX remains a top priority for C-suite executives, with 95 per cent of organisations now assigning a named C-suite executive to oversee this area

Zomato To Enhance Customer Experience With AI

BW Online Bureau

Companies & Markets

Zomato has appointed a head of AI product development to focus on AI integrations into several customer interfacing features such as notifications and search, in addition to backend tools such as customer support and product photograph etc

87% Indian Organisations Confident Of Elevating Customer Experience In 2023: Report

BW Online Bureau

Companies & Markets

This is the result of the strategic efforts made during the past two years, including using digital engagement channels to improve customer experience

Four Ways Technology Will Drive Innovation In 2023

Ravi Chhabria

Tech

Here is what will define the Indian technology landscape in 2023 and beyond

Role of Artificial Intelligence in BFSI - Smartly Improving Customer Experience

Praveen Paulose

Banking & Finance Banking

Exciting times are surely ahead for the banking and financial services industry in India with constantly evolving technologies that promise to exceed customer expectations.

Empathy-Driven CX Experiences to Drive Businesses in 2022

Assaf Tarnopolsky

Companies & Markets

The future of CX will revolve around individualised, personalised, authentic customer advocacy that allows businesses to grow and scale in a way that’s sustainable, profitable, and works for their customers.

Redefining Customer Experience In Banking, Financial Services Using Data And Analytics

Kartik Poduval

Opinion

Leading firms are tapping into valuable, but underleveraged data sources to better understand customers, identify gaps in experience, and deliver personalized experiences. However, this is easier said than done.

CX Innovation Key To Protect Business From Competitors: Report

BW Online Bureau

Tech

The report noted that Indian organisations lead globally in their enthusiasm for a conversational future, with 79 per cent of them agreeing that chat and social channels are most used by customers today and 100% predicting this will remain the case in the future.

Constructive E-Commerce Strategies: Here’s What You Need To Know About Boosting Online Sales

Nakul Singh

Companies & Markets Sector Reports

Integration of offline inventory to sell online will provide a better depth and width of inventory and payment integration will further facilitate a frictionless shopping experience.

Bank Of Maharashtra Add Six More Branches

BW Online Bureau

Banking & Finance

Out of these six branches, which are in Kolkata Zone, one branch is in Port Blair and other five are in West Bengal

CredR To Invest $15 Million In Used 2W Business In FY 21-22

BW Online Bureau

More Press Release

CredR, aims to simplify the entire process of transacting in used two-wheelers, by offering industry’s-first-in-class products/ services for building trust in a segment which is highly unorganized and fragmented.