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Latest Articles in empathy
How Can I Help?
Empathy can help people understand and empathise with the experiences and perspectives of others, even when they may seem different or unfamiliar, writes Srinath Sridharan
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Building A Responsible AI
Even as the benefits of AI that include customer satisfaction, revenue lift, and efficiency gains can be very compelling, enterprises must be liable for the actions driven by their AI solutions. Ignoring this could cost a company heavy in the form of irreversible damage to their supply chains, engagement programs, brand reputations, and bottom lines.
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Empathy-Driven CX Experiences to Drive Businesses in 2022
The future of CX will revolve around individualised, personalised, authentic customer advocacy that allows businesses to grow and scale in a way that’s sustainable, profitable, and works for their customers.
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The Moods During COVID – What Made Me Get Better
This difficult situation has brought in a different shade of perspectives in people which I observe as more cohesive and collaborative. Here are some moods observed during the past few months.
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Importance Of Empathy
Empathy is a choice. An important one that we need to make to improve and to bridge the gaps between differentiators like generations, cultures, religions, socioeconomics
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