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Latest Articles in Case Study
Case Study: An Order Gone Wrong
“Your most unhappy customers are your greatest source of learning” — Bill Gates
Read MoreCase Analysis: Detail & Quality
The quest for quality, especially in the food business is a funny thing
Read MoreCase Analysis: Focus On Fresh
Startups always hire fewer staff or staff that is not qualified as they want to keep their salaries low
Read MoreCase Study: A Culture Of Punishment
“Crime? What crime? ...My killing a loathsome, harmful louse, a filthy old moneylender woman ... and you call that a crime?” — Fyodor Dostoyevsky in Crime & Punishment
Read MoreCase Analysis: Lead From The Front
When we decide on an action, we should blank out the name of the employee by K. Shankar
Read MoreCase Analysis: Prey Or Produce?
During a crisis, it is important for the leaders to send clear messages to all, else the atmosphere will be vitiated
Read MoreCase Analysis: Built To Last
Leadership must take decisions that try to achieve fairness and not be seen to take sides
Read MoreCase Analysis: Angry Employee
The writer has had a 40-year corporate career running different businesses throughout this period. He was a CEO of global companies for 18 years
Read MoreCase Analysis: Pretend Sleep
Leadership is a 24x7 job – Kayplas had better shape up or return to stores
Read MoreCase Study: Earn That Right!
“What, at root, is justice? When I speak to children about the Preamble to our Constitution, I explain justice as ‘being fair’. But how can one be fair if the laws are not adequate and the interpreters of the law not sensitive? ...Over the years,women have been treated as second-class citizens despite constituting half the human race. They are particularly vulnerable because of the patriarchal mindset that affects every aspect of their lives...” — Justice Leila Seth in author's note in her book Talking of Justice: People’s Rights in Modern India
Read MoreCase Study: Branded For Life
“Leadership is about taking extreme ownership. It means you alone are responsible for all mishaps. You cannot pass the blame” — Parag Kar VP, Government Affairs, India and South Asia at Qualcomm
Read MoreCase Analysis: Focus & Culture
Employees follow a leader’s actions not mere words in a statement
Read MoreCase Analysis: Why Trust Is Key
A consistent brand does not emerge from conformist employees
Read MoreCase Study: From Mill To Mall To Sprawl
“Somewhere along the way America became a giant mall with a country attached” — Ben Fountain, Billy Lynn’s Long Halftime Walk
Read MoreCase Analysis: Retail Reality
A brand needs to drive business to its store. Just being in a good mall is not enough
Read More