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“Internationally we are known to be rude, aggressive, tip poorly, treat retail staff like personal servants and then complain about poor service.” — V. Rajesh, retail consultant, in his blog An Indian and a Retailer

Case Analysis: Triggering A Rude Behaviour

Anil Menon

Improve the quality of the shop floor sales staff. At the same time, give powers to those in charge to draw a line with a rude customer

Case Analysis: The Angry Shopper

V. Rajesh

Shoppers have a role to play in motivating the staff to give good service, which they do not fulfill

Case Study: The Sigh Of Our Times

“The amount of control you have over somebody if you can monitor Internet activity is amazing” — Tim Berners-Lee, inventor of the World Wide Web By Meera Seth

Case Analysis: Digital Trends

Rajiv Batra

We manage well in the brick and mortar world on what to show and whom to show. Use the same logic in your digital life too

Case Analysis: The Ethical Data Broker

Govind Pandey

With the digital world growing ever larger, there is a pressing need for data brokers and advertisers to move forward in a transparent and ethical way that is both respected and admired

Case Analysis: Remarketing Is Here To Stay

Anshul Sushil

Contextualising the advertisements a person sees on the Internet is the (Un) Holy Grail of marketing

Case Study: Idea To Destiny Via Habit

“We are what we repeatedly do. Excellence, then, is not an act, but a habit” — Aristotle

Case Analysis: Inclusive Change

Jahnvi Andharia

Social change is said to be the most constant feature of all human societies. There are several ways in which social change actually comes about but the one that is immediately relevant is the way in which technological developments affects social change

Case Analysis: Shape Your Own Destiny

K. Srinivas

Let us now look at some of the building blocks that built the telecom industry into such a life changing phenomenon in the rural areas and see parallels on what could be done in the financial space

Case Analysis: One-Stop Solution

Rangan Varadan

Demonetisation is considered necessary in some economies to create change and development. Kenneth Rogoff, professor of Economics at Harvard University says that despite some issues in planning, there will be large positive effects in the long-run

Case Study: Where Has All The Money Gone?

“In my experience, poor people are the world's greatest entrepreneurs. Every day, they must innovate in order to survive. They remain poor because they do not have the opportunities to turn their creativity into sustainable income” — Muhammad Yunus, Nobel Peace Prize winner and founder Grameen Bank

Case Analysis: Create The ‘Aah!’ Experience

Madan Sabnavis