General Management - Latest News, Analysis, Opinion

“As far as the customer is concerned, the interface is the product” — Jef Raskin, who started the Macintosh project for Apple

Case Analysis: Standard Op Procedures

Vikram Chandna

Security threats are evolving, complexities are increasing and the solutions need to be constantly updated

Case Analysis: CRM Is For Customers

Rajan Chhibba

There is no doubt about it – prescott’s customer relationship management has turned into a pure case of ‘mismanagement’

Case Study: From The Debris Of Devastation

“[Disaster] refocuses us in a very intense way… [...] people behave better than in ordinary life and [...] people find the meaningful role of deep social connections and see their absence in everyday life.” — Rebecca Solnit, author of A Paradise Built in Hell in an interview to TIME

Case Analysis: One of Us

Kaushik Gopal

It is necessary for us to work towards collective resolution, else the flames of our conflict cannot but burn or singe all those around us

Case Analysis: Bas Karte Hain!

Atul Mathur

Kashyap, Jimmy and Varun should start talking this new language of hope not just among themselves but with everyone down the line

Case Study: Is That Your Ego?

When nails grow, we cut our nails, not fingers. When EGO rises, cut EGO, not relations — Anonymous author

Case Analysis: Perceptions & Management

As we have seen in this case study, the organisation’s success is closely linked to the effectiveness of collaborative team work without which managers would be working at cross purposes, writes Ritu Mohan

Case Analysis: Attentive Leadership

While it is human to make errors in judgement, Kashyap has erred in passing public judgement on Varun, writes Anu Oza

Case Study: Trained For Wise Living

“Are we educated at all? Because you pass a few examinations, have a job, competing, struggling, brutalising ambition, is that education?” — J. Krishnamurti, The Collected Works, Volume VIII

Case Analysis: Connect To The Real World

Students meet disappointment when the realisation dawns that his / her education did not prepare him for the real world, writes G. Gautama

Case Analysis: Blame Or Build

We can all blame the world but we have to take charge of our own future if we have to make anything of ourselves, writes Kaushik Gopal

Case Analysis: Transformation And Vision

Skills and attitudes such as creativity and flexible thinking are of greater value than acquiring static knowledge, writes Nisha Nair

Case Study: Designed To Custom