Banking Moving Towards Digitalisation

SBI Chairperson Arundhati Bhattacharya while speaking to BW|Businessworld said that there were many challenges when she joined the board, some of which include very high NPAs and mutant credit growth. Large corporates were being followed up in case of NPAs and the numbers that are there today is a result of very hard work. The chairperson believes in digitalisation and that soon customers will need all the products on their smartphones 24/7. Balancing all of this by keeping security in mind is a big challenge.