Dr. Shashank Shah

Dr. Shashank Shah has been Visiting Scholar, Harvard Business School and Copenhagen Business School; and a Fellow and Project Director at the Harvard University South Asia Institute. Between 2013 and 2018, he authored three books ‘Soulful Corporations’, ‘Win-Win Corporations’, and ‘The Tata Group’.

Latest Articles By Dr. Shashank Shah

When Crisis Led to Tech Upgradation: The Story of Bharat Petroleum

Dr. Shashank Shah

Case Study General Management

The board and senior leadership were continuously monitoring the implementation and provided the much-needed support. The collaborative efforts with BPCL helped the Company and SAP to jointly design, devise and document many India-specific processes that were later useful in other projects that SAP executed in the oil industry and elsewhere within India.

When Crisis led to Environmental Responsibility: The Story of Hindustan Unilever

Dr. Shashank Shah

Opinion Columns

The financial burden of this entire remediation process, and the costs incurred on ensuring the welfare of diverse stakeholders was far more than the money made from that business in 18 years. By happenstance, Greenpeace’s operations in India were suspended in 2015, due to financial fraud. The organisation at the forefront of vigilantism against HUL, itself became a victim of internal malfunction.

When Crisis led to Employee Wellbeing: The Story of Tata Steel

Dr. Shashank Shah

Opinion Columns

Key learning from Tata Steel’s decade-long strategy to reduce its excess manpower is that solutions to such crises come at huge institutional costs. Such outcomes may not emerge with a focus on short-term financial benefits.

When Crisis led to Consumer Safety: The Story of Cadbury

Dr. Shashank Shah

Opinion Columns

A key learning from this episode is that a food and beverage company’s responsibility of product quality and safety does not end with the product leaving its factory.

When Crisis Led To Innovation: The Story of Tanishq

Dr. Shashank Shah

Opinion Columns

Tanishq is a fine example of transforming crisis into opportunity. When expertise from around its own corporate ecosystem, and some of the most eminent consulting companies were recommending closure of the jewellery business, the leadership decided to use the crisis as an opportunity to innovate, which over a decade of consistent commitment gave phenomenal financial returns too.